Return Policy

Returns & Refund Policy

Our policy lasts 14 days from the date of purchase. If 3 days have passed since your purchase, we can’t offer a refund or exchange.

Returned items must comply with all of the following:

Condition: Items must be unworn, undamaged, and unwashed, with all original tags attached.
Packaging: Include the full original packaging in the same condition as received.
Timing: Returns or exchanges must be requested within 14 days of receiving the order.
Fees: Return/exchange shipping fees are borne by the customer (deducted from the refund or charged before reshipment).
Separate Orders: Orders placed separately cannot be returned together; combining returns slows down processing.
Non-compliant Returns: Any return that does not meet this policy will be rejected.

Note: The policy window is 3 days from purchase, and return/exchange requests must be made within 72 hours of delivery.

You may cancel before shipment; your full amount will be refunded within 5–10 working days.
If the item has shipped but not yet delivered, you may still cancel; the refund will be processed after we receive the original item back from the courier.

You may cancel before shipment.
For returns/exchanges: the courier must pick up and return the original order first for policy confirmation. Once approved, the replacement will ship. This process may take up to 10 working days.

Questions or suggestions: support@izarstore.com